Terms & Conditions

Terms & Conditions and Website Terms of Use

Business Name: Tipsy Books

Address: 9 Grenville Street, Bideford, Devon, EX39 2EA

These Terms & Conditions govern your use of our website and your purchase of goods, event bookings, and book club products from Tipsy Books, whether online or in-store.

By using our website or making a purchase, you agree to be bound by these terms.

Nothing in these Terms affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. About Us

Tipsy Books is a UK-based business located at:

9 Grenville Street

Bideford

Devon

EX39 2EA

For enquiries, please contact: info@tipsybooks.co.uk

2. Use of This Website

You agree to use this website lawfully and responsibly.

You must not:

Breach any applicable laws or regulations
Upload or transmit viruses or malicious code
Attempt unauthorised access to our systems
Interfere with the operation or security of the website
Use automated systems (including bots or scrapers) without permission

We reserve the right to suspend or terminate website access if these terms are breached.

3. Intellectual Property

All website content, including text, images, graphics, logos, branding, product descriptions, and layout, is owned by or licensed to Tipsy Books and is protected under UK intellectual property laws.

You may view and print content for personal, non-commercial use only.

You may not reproduce, modify, distribute, or republish any content without prior written permission.

4. Orders

All orders are subject to acceptance and availability.

For online purchases:

You will receive an order confirmation email.
A legally binding contract is formed when your order is dispatched, not when the confirmation email is sent.

We reserve the right to refuse or cancel an order where:

Payment has not been authorised
An item is unavailable
There has been a pricing or description error

If we cancel an order, a full refund will be issued.

5. Pricing & Pricing Errors

All prices are displayed in GBP (£) and include VAT where applicable.

While we take reasonable care to ensure pricing accuracy, errors may occur. If a pricing error is identified:

We are not obliged to supply goods at the incorrect price.
If the correct price is lower, you will be charged the lower amount.
If the correct price is higher, we will contact you before dispatch to confirm whether you wish to proceed.
If we cannot contact you, the order will be cancelled and refunded.

6. Delivery

We currently ship within the United Kingdom only.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by circumstances outside our reasonable control.

Risk in goods passes to you upon delivery.

If goods arrive damaged:

You must notify us as soon as reasonably possible.
Photo evidence of the damage is required.

7. Returns & Refunds

7.1 In-Store Purchases

Items may be returned within 14 days of purchase with a valid paper receipt or e-receipt.

Goods must be returned in their original purchased condition (unused and undamaged).

This policy is in addition to your statutory rights.

7.2 Online Purchases – 14 Day Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving the goods.

To exercise this right, you must notify us in writing (email is acceptable) within 14 days of receiving the goods.

You then have a further 14 days to return the goods.

Returned goods must be:

In original condition
Suitable for resale

Refunds will be processed within 14 days of receiving the returned goods.

7.3 Postal Returns

Customers are responsible for return postage costs unless the goods are faulty or incorrectly supplied.

We recommend using a tracked service, as we are not responsible for items lost in transit.

7.4 Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality
Fit for purpose
As described

If goods are faulty or misdescribed, you are entitled to a repair, replacement, or refund in accordance with your statutory rights.

8. Events Bookings & Refunds

Event bookings are refundable only if cancellation is made at least 24 hours prior to the scheduled event start time.

Cancellations made less than 24 hours before the event are not eligible for a refund.

If we cancel or reschedule an event, you will be offered:

A full refund, or
The option to transfer to a rescheduled date (where available)

We are not responsible for additional costs such as travel or accommodation.

9. Book Club Purchases

Book club purchases are non-refundable once the book has been received.

This does not affect your statutory rights relating to faulty or misdescribed goods.

10. Website Availability & Accuracy

We make reasonable efforts to ensure website content is accurate and up to date. However:

Images are for illustrative purposes only.
Product details may occasionally vary.
We do not guarantee uninterrupted website availability.

We may suspend or withdraw the website for business or technical reasons.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.

Accessing third-party websites is at your own risk.

12. User-Generated Content (If Applicable)

If you submit reviews or other content:

You grant us a non-exclusive, royalty-free licence to use and display that content.
You confirm it does not infringe third-party rights.
We reserve the right to remove unlawful or inappropriate content.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot lawfully be excluded

Subject to this, our liability shall be limited to the purchase price paid for the goods or services.

We shall not be liable for indirect or consequential losses, including loss of profit, revenue, or business opportunity.

14. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control.

15. Privacy & Data Protection

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for full details.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

Continued use of the website or purchase of goods constitutes acceptance of any updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.